A cowboy from Brno reported that a T-Mobile technician told him that his modem was outdated and non-functional, and he replaced it with a newer one. According to the author, the original device was supposed to be disposed of as electronic waste. T-Mobile subsequently sent him three emails from the retention department asking him not to cancel the service, even though he claimed it was just a replacement for the same service. The author also wrote that the operator threatened him with a fine of 4,000 crowns if he did not return the old modem. He described the company's approach as unfriendly to customers. #TMobile #zákaznickýservis #telekomunikace (translated)
