David Grudl criticized the labeling and placement of the pickup box, which he claimed looked like a Balíkovna, even though it was an OX Point device. He stated that the box bore the logos of Balíkovna, Basileus, One by Allegro, and OX Point, with the most prominent one belonging to a service that, according to him, did not deliver packages. He asked readers who picked up a package from Basileus in the box to explain which service it was. Grudl described that his SMS only mentioned Balíkovna, and therefore the box rejected his code. According to him, it was explained in small print on the device that packages could only be picked up if the customer received a message with the designation "OX Balíkovna." He added that the package then, in his experience, waited at the postal counter. He identified another issue, noting that the box was inside a branch of Česká pošta, which locked up in the evening and on weekends. According to Grudl, thus, the device was accessible when the customer could use the counter, but they could not get to it outside of opening hours. He identified the clearest instruction in the room as a green sign with a figure escaping from the door. #Balíkovna #zásilka #pošta (translated)
