Emanuel Boeminghaus reported that a supervisor at a SIXT station in Palma de Mallorca had pointed out a small damage on his driver's license. A week earlier, he had rented a vehicle in Salzburg without any issues using the same document. After Boeminghaus referred to the situation as "kindergarten," he was reportedly denied further service according to his report. His request to be served by another employee was also declined because the colleague in question was the supervisor. Renting with his girlfriend's driver's license was also not possible. The situation occurred in front of his wife and their frightened child. Boeminghaus wrote that he acknowledges that SIXT has the right to check driver's licenses and refuse rentals when there are justified doubts. However, he criticized the handling of the disagreement and the refusal to let another employee review his case. From his perspective, the location has a significant problem in dealing with customers and complaints. He expects professionalism and an objective approach to conflicts from an international rental car company. #SIXT #Kundendienst #Mallorca (translated)
