Collecting the voice of patients is not enough: IGAS describes how to move from gathering to actions for improvement built with them. Twelve recommendations, benchmarks on the role of partner patients, and a warning about the audiences that are not heard. Patient Experience Mission at the hospital: a lever to transform, improve, and give meaning back. Stephanie Dupays, Bernard Goichot, and Philippe Sudreau, members of the General Inspectorate of Social Affairs (IGAS), with the participation of Maxence Teissier, IGAS intern. Audio Capsules of Health Practices Analysis of Health Practices and link to the source For caregivers, this report provides benchmarks for transforming patient voices into concrete improvements: better organizing reception and discharge, adapting pathways, and building solutions with the cared-for individuals. It shows how this partnership can strengthen trust, support cooperation, and give meaning back to the work, while specifying the necessary conditions and difficulties to anticipate. For the patient and their relatives, it helps to understand how their experience can contribute to improving care and hospital organization, beyond a satisfaction questionnaire. It presents different ways to participate, distinguishes the role of partner patients from that of user representatives, and emphasizes the need to better hear people facing digital, linguistic, or disability-related obstacles. #pratiquesensante #ExperiencePatient #PatientPartenaire #DemocratieEnSante #RepresentantsDesUsagers #eSatis #SavoirExperientiel #QualiteDesSoins (translated)
