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What do young people, caregivers, and professionals expect from a good mental health service? 302 people from 40 countries respond: safe care, knowing where to go, easy access. But priorities differ: caregivers want connection, youth want means. A survey that informs WHO standards. Youth mental health: what youth, caregivers, and professionals expect from a quality service BMJ Connections Mental Health 2026; WHO Office on Quality of Care and Patient Safety (Athens) and WHO Regional Office for Europe Audio Clips of Health Practices Analysis of Health Practices and link to the source What is a "good" mental health service for young people, according to those who experience it? Young people, caregivers, and professionals from 40 countries respond. Their priorities do not always overlap: young people prioritize care safety, caregivers prioritize the relationship with the person providing the service. The authors draw implications for practice: involve young people and their caregivers in decisions, offer multiple options for safe care, train and support teams. An exploratory study that feeds into WHO Europe's quality standards. Survey to understand stakeholders’ perception of Quality of care for child, adolescent and youth mental healthcare across the WHO European Region #healthpractices #YouthMentalHealth #QualityOfCare #YouthParticipation #Caregivers #ExperientialKnowledge #PersonCenteredCare #WHOEurope #pratiquesensante #SantéMentaleDesJeunes #QualitéDesSoins #ParticipationDesJeunes #Aidants #SavoirExpérientiel #SoinsCentrésSurLaPersonne #OMSEurope (translated)

Collecting the voice of patients is not enough: IGAS describes how to move from gathering to actions for improvement built with them. Twelve recommendations, benchmarks on the role of partner patients, and a warning about the audiences that are not heard. Patient Experience Mission at the hospital: a lever to transform, improve, and give meaning back. Stephanie Dupays, Bernard Goichot, and Philippe Sudreau, members of the General Inspectorate of Social Affairs (IGAS), with the participation of Maxence Teissier, IGAS intern. Audio Capsules of Health Practices Analysis of Health Practices and link to the source For caregivers, this report provides benchmarks for transforming patient voices into concrete improvements: better organizing reception and discharge, adapting pathways, and building solutions with the cared-for individuals. It shows how this partnership can strengthen trust, support cooperation, and give meaning back to the work, while specifying the necessary conditions and difficulties to anticipate. For the patient and their relatives, it helps to understand how their experience can contribute to improving care and hospital organization, beyond a satisfaction questionnaire. It presents different ways to participate, distinguishes the role of partner patients from that of user representatives, and emphasizes the need to better hear people facing digital, linguistic, or disability-related obstacles. #pratiquesensante #ExperiencePatient #PatientPartenaire #DemocratieEnSante #RepresentantsDesUsagers #eSatis #SavoirExperientiel #QualiteDesSoins (translated)