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Amazon is restricting the payment method of monthly billing due to the Consumer Credit Directive 2 and is instead introducing invoice purchase with a 14-day period, which is expected to apply to all EU customers by November 20 at the latest. #Onlinehandel #Amazon #Rechnungskauf (translated)

Reaktion auf EU-Richtlinie: Amazon dreht Monatsabrechnung ab

The British online fashion retailer Asos is currently investigating an alleged hacker attack in which an unauthorized notification was sent to customers claiming that personal data had been compromised, leading to a more than ten percent drop in the stock price. #AsosHacked #Datensicherheit #Hackerangriff (translated)

Asos: Mutmaßlicher Hackerangriff auf Onlinehändler
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The competition authority finds that customers in the district heating market have no clarity and recommends more transparency and control, despite the finding that there are no abusive price increases. #Fernwärme #Wettbewerb #Transparenz (translated)

Wettbewerbsbehörde zu Fernwärme-Markt: "Kunden haben keinen Durchblick"

Ayal Ecken wrote that his family calls him Ayal, and at work he is addressed as deputy branch manager. Customers reportedly used a derogatory term towards him, referring to him as a German dog. He added that he has no friends. #Namen #Identität #Humor (translated)

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Kaufland is changing its offer rhythm and will now introduce the promotional week on Mondays, allowing customers to take advantage of the new prices earlier. #Kaufland #Angebote #Einkauf (translated)

Kunden müssen umdenken - Kaufland schafft den Angebots-Donnerstag ab

Emanuel Boeminghaus wrote that work at the construction sites of the Nuremberg Schultheiß project development had been halted since Friday. On October 5, 2026, it became known that the Franconian developer was facing insolvency proceedings. Customers and craftsmen now have to wait to see how things will proceed. According to the Nuremberg Nachrichten, the designated insolvency administrator advises calm, Boeminghaus wrote. He described the construction halt as another warning signal for the tense situation in the German construction and real estate industry. https://t.co/CJNVVOV6bo #Insolvenz #Nürnberg #Immobilien (translated)

The Higher Regional Court of Hamm has ruled that the previous price increases by the energy supplier ExtraEnergie are illegal, which means that thousands of affected customers may be able to receive refunds for money they have overpaid. #Sammelklage #ExtraEnergie #Preiserhöhungen (translated)

ExtraEnergie: Gericht erklärt frühere Preiserhöhungen für unzulässig

The electric car subsidy for lower-income households shows positive effects, as 100,000 applications have already been approved and more and more customers are switching to electric cars in light of high fuel prices. #EAutoPrämie #Elektromobilität #Kraftstoffpreise (translated)

Die E-Auto-Prämie für Einkommenschwächere zeigt Wirkung

GFrei.News reported that McDonald's announced on September 23 during an investor day in Chicago that it would support franchisees with approximately 8.5 billion US dollars by 2036. This is intended to make the company more competitive again. The author explained that he has been going to McDonald's only once or twice a year on average for the past ten years, and therefore perceives the changes particularly clearly. In his assessment, the quality has declined and prices for fast food, which used to be cheap, have risen significantly: one now pays nearly seven euros for a Big Mac. He doubted that customers remained loyal to the company primarily because of the food, and suspected that habit and advertising played a role. Furthermore, GFrei.News criticized that there are no longer many students and schoolchildren working in the restaurants. He spoke disparagingly about today's employees and complained that some hardly spoke his language. The original idea of having young people from the neighborhood quickly serve affordable food of consistent quality has largely disappeared. McDonald's has thereby lost its identity, he wrote. #McDonalds #FastFood #Qualität (translated)

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More and more online shoppers are returning their orders, resulting in an increase in returns to 560 million packages by 2026, while the costs of free returns are ultimately passed on to all customers. #Retouren #Onlinehandel #Kundenzufriedenheit (translated)

Retouren Rekord - Wer zurück schickt, lässt andere zahlen

Martin Sellner wrote that the Melker Stiftskeller informed him that they do not want any FPÖ members, Burschenschafters, or Identitarians as guests, and explicitly asked him to spread this further. He stated that venues should publicly announce such decisions, as he regretted the money spent there. Sellner called for not financially supporting the venue in the future and instead promoting, in his opinion, professional, apolitical gastronomy businesses. #Gastronomie #Politik #Solidarität (translated)

Emanuel Boeminghaus wrote that the foundry in Ueckermünde should close at the end of 2026; this would result in 290 employees losing their jobs. The plant primarily produces cast parts for automotive brakes and, according to the Breyden Group, has not been sufficiently utilized for some time. According to Boeminghaus, the site management had indicated a lack of orders at the beginning of 2026 and attempted to attract new customers and modernize production. These efforts have reportedly been unsuccessful, according to NDR. The Breyden Group had only taken over the plant in 2025; negotiations about a social plan are now to be held with the works council. Boeminghaus described the closure as further evidence of how a lack of orders and the crisis in the automotive industry put established industrial sites under pressure. https://t.co/zQxr7DGBSA #Autoindustrie #Arbeitsplätze #Industrie (translated)

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Due to a corroding screw on the steering gear, nearly one million VW customers in Germany must expect to make two visits to the workshop, as the new, corrosion-resistant replacement parts are not available in time. #VWRückruf #Korrosion #Lenkgetriebe (translated)

Wegen einer Schraube - VW-Kunden droht doppelter Werkstattbesuch

Torsten Heinrich wrote that companies shifted their costs onto employees through lower wages and onto customers through higher prices. The same applies to the employer's share of social security: an employer does not calculate with a salary of 2,800 euros, but with total monthly costs of about 3,500 euros. This amount must be generated by the employee, which is why the actual salary is at 3,500 euros, Heinrich argued. The state forces employers to not disclose part of the costs on the pay slip. As a result, many employees believe that the employer pays the employer's share, and they do not notice how high their actual taxes and contributions are, he wrote. He provocatively asked whether the employer takes on a side job after hours for that reason. #Arbeitgeberanteil #Steuern #Arbeitsmarkt (translated)

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The EU plans to introduce new passenger rights starting in October 2027, which are intended to require airlines to allow more carry-on baggage without additional fees, in order to improve the transparency and customer-friendliness of luggage fees. #EUFluggastrechte #Handgepäck #Transparenz (translated)

Gratis-Handgepäck für alle? Das soll sich 2027 bei Flügen in Europa ändern

VolkerKetzer described the case of a man whose private cell phone number, email address, and home address were exposed in a hack of a customer database in 2020. Although the man was aware of this, he kept his number until 2026. After journalists called him on the number and pointed out the publicly accessible data leak that had been available for six years, he confirmed it. Six days later, he had a new number. VolkerKetzer wrote that the man was not the chief security officer of a company, but rather the vice president of the Federal Intelligence Service and responsible for strategic military intelligence. #Datenschutz #Cybersecurity #Datensicherheit (translated)

According to a ruling by the Federal Court of Justice, which declared the price increase of Amazon Prime unlawful, the online retailer is temporarily lowering prices for long-time customers and also allowing them to request a refund. #AmazonPrime #BGHUrteil #Verbraucherschutz (translated)

Nach BGH-Urteil - Amazon senkt Preis für langjährige Prime-Kunden
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The Germany Card will be discontinued on November 30, 2026, and customers must collect or redeem their points by the end of October 2026, as collecting points will no longer be possible from that time onward. #DeutschlandCard #PunkteAlarm #Bonusprogramm (translated)

Neue Fristen bekannt gegeben - Retten Sie jetzt Ihre Deutschland-Card-Punkte

The new package tax should hold large shipping companies and platforms accountable – and explicitly not the customers. However, already on the first day it shows: Amazon and other providers simply pass the charge on. Two euros in taxes become 2.40 euros per order for consumers. https://t.co/RLx75UmShc #Paketsteuer #Versandhandel #Kundenschutz (translated)

It's delicious how Amazon simply passes the Austrian package tax coldly on to the customers... It shows nicely again how taxes are always passed down in doubt, and in the end, the citizen pays. https://t.co/B8opojGaxO #Steuern #Österreich #Kundenservice (translated)